In this Release Guide for the 2.13 build we have introduced New Functionality and also system improvements both in Workshop Management and the Link system. We also fixed certain reported bugs within these systems during this build development period, the reporting customer has also been added. The relevant JIRA and HD reference number will also be added where applicable.
Workshop Management 2.13
Link 2.13
- Affected parameters for correct set-up where applicable
- User permission level required to access the function.
- Default settings after the upgrade
- Tech App Latest version is 2.12.3 (M 2023)
- Advisor App Latest version 4.3.2 (iPadOS 16.3.1)
The 3 main points below will help you understand how to use and how to have the necessary set up for each new feature or improvement.
- *Default settings after the upgrade
- **User permission level required to access the function
- *** This function requires additional configuration, please contact the account management team
TABLE OF CONTENTS
New Features
BMW - Process AWP bookings through new RTC Schedule Booking feature available in Link system for Keyloop Rev 8.35 and Keyloop Drive DMS systems.
We can now handle the processing of BMW AWP booking system into the RTC booking system. Link system now has the ability to retrieve an AWP created booking from the DMS and enable an agent to retrieve, amend and add labour lines and schedule into the dealers Link system diary.
The update schedule booking function also enables the Link System to synchronise customer information to and from the DMS, including vehicle details, service history and contact preferences.
Once the feature is enabled a new 'Schedule Booking' button will appear on the booking form. Next to this we have added a 'copy VIN to clipboard' shortcut which enables the booking agent to quickly gain access to the VIN to start the job creatation process in BMW's AWP system.
After the repair order has been created within AWP the agent returns to RTC Link system screen and would select the 'Schedule Booking' button. The system will then present the agent with the repair order just created in AWP.
If multiple repair orders have been created in AWP the system will present all of these with the most recently created order at the top of the list.
Agent selects the relevant repair order and clicks the 'Schedule Booking' button to pull it into Link system and continue the booking process as normal.
All work added in AWP will be pulled into RTC and added to the booking using the vehicle specific long RTS codes.
Hours will be imported into Link system in BMW AW time units and the converted for diary booking.
User would then continue booking, selecting dates for the visit.
Upon confirming the booking within Link system this will then update the Repair Order in Keyloop with any items added along with dates and times of the booking.
*** This function requires additional configuration, please contact the account management team
JCB Livelink API - Authentication Update
LiveLink has moved it's authentication from in-house to a more secure managed service.
*Default setting after the upgrade
Improvements
Green Pen Technician note time & date stamp
Date and Time stamp has now been added to Technician notes (Green Pen)
*Default setting after the upgrade
Change Group Tyre Descriptions
Descriptions on Group Tyre have been improved to make tyre search easier.
*Default setting after the upgrade
JLR Campaigns - Mapped users
Fix applied to ensure all users are mapped. Warning message will advise if user isn't mapped and advise campaign check not completed.
*Default setting after the upgrade
Reschedule Original Booking Items
Fix Applied - Original completed items no longer included on booking when rescheduled for additional work found.
*Default setting after the upgrade
Workshop Management to write back Labour lines to Keyloop Autoline 8.35.
Development completed to write back labour lines to Keyloop 8.35 from Workshop Management. Labour lines now added directly in Workshop Management will also be added to the WIP in the DMS.
*Default setting after the upgrade
Bug Fixes
Various bug fixes have also been applied to the builds up to 2.13